General Policies

Film Circuit Groups set their own policies. Please contact individual Film Circuit Centres for more details.

Security

Secure Web Server
TIFF employs a Secure Server using SSL (Secure Socket Layer) encryption for the secure exchange of data between the patron and our system. The system supports 40bit, 56bit and 128bit SSL encryption on virtually all browsers.

This website is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please visit http://www.thawte.com/html/RETAIL/sgc/index.html.

Thawte's Digital Certificates are recognized by IE 5.01, Netscape Communicator 4.7 and later browsers. Older browsers will still create a secure SSL connection at 40, 56 or 128 bits depending on the precise browser version.

Firewall
The web server resides behind a dedicated firewall in a separate secure network. This protects and isolates the TIFF's web server.

Private Processing Network
Once we receive all required information from the patron, the transaction is processed with the banks over private digital lines, not via the Internet.

Risk Management System
Our transaction system provides many other elements of security and risk management as part of basic service including protection against fraudulent credit card number generators, redundant accidental transactions, and more.

Privacy Policy

Overview: TIFF respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. The information you provide will be used to deliver services and to keep you informed and up-to-date on the activities of TIFF, including programmes, services, special events, funding needs, opportunities to volunteer or to give and more through periodic contacts. Occasionally we may want to provide your name and address to like-minded organizations to help us build a constituency of film enthusiasts. If at any time you wish to be removed from this or any other contacts, or if you have any questions or concerns regarding our Corporate Privacy Policy, please feel free to contact us at:

Andree Zverina
Corporate Privacy Officer
Toronto International Film Festival
2 Carlton Street, Suite 1600
Toronto Ontario M5B 1J3
(416) 967-2231

Please allow 15 business days to allow us to update our records accordingly.

For a complete look at our full privacy policy, please click here.

You will require Adobe® Acrobat® Reader to view and print these files. Acrobat Reader can be downloaded from the Adobe website.